Refund Policy

You may request a refund within 14 calendar days of your purchase date. This window applies to our digital trading indicators and bot licenses, including licenses that have been activated or downloaded. You do not need to demonstrate a trading loss or software defect to make a request within this window. A full refund of the eligible purchase is requested through Paddle, subject to payment verification and applicable law.

Contact the support channels listed below or use the Paddle support link on your purchase receipt. Include the email used at checkout, your Paddle transaction or order reference, the product name, and purchase date. A reason is helpful but not required within the 14-day window. Never send your full card number, security code, or trading account password.

Paddle processes approved refunds back to the original payment method where possible. Bank and payment-provider processing times vary; a refund is not necessarily visible immediately after approval. Paddle may require additional transaction verification. You can seek payment assistance through Paddle’s buyer support.

A refunded purchase no longer grants a software license. Access associated with that purchase may be revoked, and you must stop using and remove the refunded software. Refunds cover the software purchase only, not trading capital, market losses, broker fees, or third-party services.

After the 14-day window, change-of-mind refunds are not generally offered. If software is not delivered, is materially defective, or does not match its description, contact us so we can investigate and offer an appropriate remedy. This may include support, a fix, replacement, or refund, as required by applicable law. Poor trading performance alone is not a software defect; no trading outcome is guaranteed.

This policy does not limit mandatory consumer rights or remedies under applicable law or Paddle’s applicable buyer terms. Where digital-content withdrawal rules apply, any consent or acknowledgement required for immediate delivery must be obtained through the purchase process. Our stated 14-day request window remains available even if access begins immediately.